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The City of Ballarat’s efforts to improve customer service are paying off with the announcement that it has taken out the national and state Customer Service Award in the Snap Send Solve 2023 Solver of the Year Awards.  Snap Send Solve is an easy-to-use mobile app that allows residents to report issues to relevant authorities.  The Snap Send Solve Solver of the Year Awards highlight top performing organisations across several categories...

The City of Ballarat is developing a Footpath Construction Strategy to guide how we prioritise and fund where new footpaths are built.  Footpaths are important to our community and play a vital role in keeping you active, safe and connected to others and to community facilities, services, public transport and open spaces.  Once completed, the Footpath Construction Strategy will outline a framework that prioritises where new footpaths ar...

This week our extraordinary Customer Experience Team received the National and State Customer Service Award in the Snap Send Solve 2023 Solver of the Year Awards.  The award reflects our commitment to improvement, and is a testament to the hard work of our Customer Service staff during 2023 to provide the best possible service to our communityThis award recognises the organisation with the highest star rating among users and the highest perc...

       Community Consultation      Closes       Bridge Mall Built Form (Planning Scheme Amendment)     1 March 2024      Footpath Construction Strategy     3 March 2024           Tender No    &nb...

Residents can now get free microchipping for their four-legged friends in return for ensuring that their pets are registered with the City of Ballarat for this year.  Microchipped pets mean they are more identifiable if they escape the property, reducing stress on pets and owners.  Renewing pet registration each year means all contact details are up to date and Animal Management Officers can return the animal to its home, with no need t...

After a successful trial series, the City of Ballarat’s Parent Place Outreach service will continue in 2024.

The City of Ballarat’s team behind the impressive begonia displays at the annual Ballarat Begonia Festival will debut a never-before-seen begonia flower at this years’ festival.  The brand-new begonia cultivar, which was bred by the Gardens and Nursery team at the Ballarat Botanical Gardens, is named after the Gardens’ inaugural curator George Longley.  The highly anticipated colour of the Begonia George Longley will be unveiled at the ...

Kerbing works have begun at the Bridge Mall redevelopment.Kerbing around the garden beds marks seven months since the City of Ballarat and civil infrastructure and landscape contractor 2Construct began works to revitalise the historic retail precinct in the centre of Ballarat.Paving works are now being prepared for the mall with sample panels being installed, while works will soon begin to lay bluestone pavers along the low-speed carriageway and ...

The $7.48 million redevelopment and upgrade of the Ballarat Library is almost complete, with City of Ballarat Library staff beginning to shift all necessary equipment and about 75,000 library resources back into the Doveton Street facility. Building contractors H Troon have handed the facility back to the City of Ballarat, with only a few finishing touches still being made internally. These works include cladding of the new internal staircas...

The City of Ballarat marked the 16th anniversary of the National Apology to Stolen Generations Survivors with a ceremony at the Art Gallery of Ballarat, where those in attendance were invited to take part in a yarning circle.Guided by the Koorie Engagement Action Group (KEAG) Advisory Committee, the ceremony commemorated 13 February 2008 when then Prime Minister Kevin Rudd made a formal apology to Australia’s Aboriginal and Torres Strait Islander...