How and when do I pay my rates?

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When will I receive my rates?

The City of Ballarat sends out valuation and rates notices in August each year.

You can get your rates by email or post.

If you need a copy of your rates notice, you can request a copy through eServices.

Sign up to receive and view your rates notices online.

Get your notice by email

With eNotices you can self-manage your properties, send notices to multiple email addresses, print additional copies, and view your notices online at any time.

  1. Go to
  2. Enter in your email address and eNotices Reference Number (you can find this on your rates notice)
  3. Check your email inbox and click the validation link.
  4. Select a password and enter your mobile number.

How can I get a replacement copy of my rates notice?

When do I pay my rates?

You can pay your rates in one lump sum payment or in instalments throughout the year. 

How do I pay my rates?

  • Pay online with eServices
  • Direct debit in four quarterly or ten monthly payments from your nominated bank account. Payments can only be taken from a cheque or savings account. Please make sure you have enough funds on the due dates. NOTE: Ratepayers who have previously elected to pay by Direct Debit do not need to register again. 
  • Pay with BPAY using online banking or your bank’s smart phone app. Otherwise, please contact your participating bank, credit union or building society and quote your biller code and BPAY reference number on your notice.
    • Biller Code: 1420 
    • Reference: the 7-digit number located on the front of your rates notice next to the BPay logo 
  • By mail send the payment slip with a cheque or money order made payable to City of Ballarat (no pins or staples please). Keep the top of your notice for your records as a receipt.
  • Post Billpay: Visit Post Billpay or call 13 18 16 and have your notice on hand.
  • In person at any Australia Post branch or the City of Ballarat Customer Service Centre at 25 Armstrong Street South, Ballarat Central.

Are you having financial difficulties?

The City of Ballarat is committed to supporting people and businesses who are having financial difficulties. Anyone who is having difficulty paying part or all of their rates, charges or Fire Services Property Levy should contact the City of Ballarat Customer Service team on 5320 5500 for information on the hardship application. 

The City of Ballarat may waive or defer payment of any rate, charge, or interest if a person can demonstrate the payment would cause financial hardship. 

If you are experiencing financial hardship, you can talk to a free financial counsellor at the National Debt Hotline on 1800 007 007

Financial Hardship Policy

Ratepayers who meet the criteria under this policy can apply for a range of assistance options that suit their individual needs.

Applications for assistance under Council's Financial Hardship Policy should be made on the prescribed form. Ratepayers will need to provide evidence to support their claim for financial hardship.

Enquiries about this policy can be made by contacting the City of Ballarat Customer Service team on 5320 5500

Pensioner concession

If you are eligible and hold a current pension card you may be able to claim a rebate on your rates of up to $253.20. This amount is adjusted annually in line with the Consumer Price Index (CPI). A further concession of $50 can be claimed from the Fire Services Property Levy.

Apply for a concession on your rates.

A copy of an eligible concession card must be presented with the application.

Visit the Department of Families, Fairness and Housing for more information.

Eligible pensioners who live alone in their own home and are solely responsible for the payment of rates on that property, will be entitled to receive an additional rate waiver of $100, funded by the City of Ballarat.

To apply download the City of Ballarat Single Pension Waiver and return to the City of Ballarat in person, email or via post.