Mayor’s Message - Friday 9 February 2024

This week our extraordinary Customer Experience Team received the National and State Customer Service Award in the Snap Send Solve 2023 Solver of the Year Awards.  

The award reflects our commitment to improvement, and is a testament to the hard work of our Customer Service staff during 2023 to provide the best possible service to our community

This award recognises the organisation with the highest star rating among users and the highest percentage of updates provided to users making the reports.  

Throughout 2023, 2,015 people made 6,434 reports to the City of Ballarat, which is nearly three times the number of reports handled in 2022.  

The announcement of the national customer service award follows extensive efforts by the City of Ballarat to improve our customer service, particularly in the digital space.

If you haven’t already downloaded Snap Send Solve, I urge you to do so. It’s an easy to you use app that allows you to report issues to the relevant authorities with a few clicks at any time.  

The Snap Send Solve app is free and available on Apple and Android phones.

Why not download the app now so it is ready to use next time you need to report an issue to the City of Ballarat?

- Mayor Cr Des Hudson