Community Satisfaction Survey to begin 

Town Hall

The City of Ballarat will today begin a three-week Community Satisfaction Survey. 

As a result, some residents may receive a telephone call between Monday 31 January and Monday 21 February from independent market research agency National Field Services. 

Similar surveys will be undertaken across all other Victorian councils in the coming months as part of the mandatory Local Government Performance Reporting Framework. 

The survey ensures the City of Ballarat is measuring and reporting on its performance to promote transparency and accountability, and to help improve service delivery. 

The survey will involve conducting 400 interviews from a representative sample of residents and will cover a wide range of issues such as satisfaction with road maintenance, library services, governance, events, major projects, sporting facilities, childcare provision, communications and customer service. 

All responses will be confidential, with overall results published mid-year. 

City of Ballarat Mayor, Cr Daniel Moloney said it was vitally important to get feedback from the community on service delivery. 

“We are elected to represent the people, so we need to know ways we can make our services better and more effective,” Cr Moloney said. 

“This survey is one way of helping us to determine where we are serving our community well and where we can make some improvements. 

“And it’s even more vital than ever during a pandemic to ensure our services – many of which have had to go online or pivot in other ways – are still meeting our residents’ needs so I would encourage anyone who gets a call from National Field Services who fits our representative sample to take part in the survey and provide us with necessary feedback.” 

For further information on the Customer Satisfaction Survey, contact City of Ballarat’s Customer Service on 5320 5500.