Shared E-Scooter Trial

City of Ballarat is the only regional location in Victoria selected for the State Government’s 12-month electric scooter trial program. The e-scooters provide a safe, fun, and environmentally friendly way to see our Beautiful city.

A young woman riding a bright orange e-scooter on Sturt Street with the town hall and Ballarat city in the background

Trial Overview

The Victorian State Government announced in September 2021 City of Ballarat, along with the Metropolitan councils of City of Melbourne, City of Port Phillip, and City of Yarra, would be the locations for a 12-month trial utilising shared electric scooters for public use.

The trial will run for 12 months from 15 December 2021 to determine if e-scooters are an appropriate permanent fixture of the Ballarat and wider Victorian transport network.

250 purpose‐built e‐scooters will cover a 25 square kilometre riding area including Ballarat Central, Ballarat North, Lake Wendouree, Eureka Golden Point and Redan.

City of Ballarat modelling indicates this trial will be a valuable and viable part of the people-centred transport mix for central Ballarat. Ballarat joins other Australian cities currently running e-scooter trials such as Darwin, Brisbane and Adelaide.

The Minister for Roads and Road Safety has set up an Oversight Panel and Steering Committee to provide oversight and make recommendations at the conclusion of the trial.

How do the scooters work?

Riders will be able to book and use the e‐scooters through the Neuron Mobility app available on the Apple App Store or Google Play Store.

Single trips will cost $1 to unlock the e‐scooter and 45 cents per minute thereafter. Neuron Passes, a subscription service, available in three day (AUD$25), weekly (AUD$33), or monthly (AUD$45) options. 

It is not necessary to have a licence to ride a participating e-scooter, however drink and drug driving restrictions that apply to other motorists will also apply to e-scooter riders. Riders in breach of these restrictions face heavy fines or risk losing their licence.

The e-scooters have a weight limit of 140kg (total weight, i.e. rider and cargo).

Geofencing technology will also control where e‐scooters are ridden and parked, and how fast they can travel in certain areas. In Ballarat this will include a No Riding Zone in Bridge Mall, and a No Parking Zone around Lake Wendouree. There will also be various slow zones in popular places such as the Armstrong Street Dining Precinct. 

Neuron e-scooter usage map

E-scooters and safety

As part of the trial, e-scooters will be restricted to bicycle lanes, bicycle paths, separated and shared paths, and roads with a maximum speed of 50kph. A maximum BAC of 0.05 will be enforced for e-scooter riders. The e-scooters are limited to travel at a maximum of 20km/h.

If you are found to be riding an e-scooter while over 0.05 BAC, you will incur a penalty that effects your licence – licence suspension or cancellation. If you don’t have a licence, a drink or drug driving infringement may also impact your ability to gain a licence in the future.

E-scooters will not be permitted on footpaths and high-speed roads. Where there is interaction between e-scooters and pedestrians, such as on shared paths - e-scooter riders, similar to cyclists, will be expected to slow down and give way to pedestrians.

Riders must be at least 18 years old in Australia and must wear a helmet when riding the e-scooters. The e‐scooters feature an app‐controlled Helmet Lock, which secures a safety helmet to the e‐scooter, electronically releasing it to use at the start of the booking.  

The Department of Transport is working closely with its road safety partners, including consulting Victoria Police and TAC, as part of this trial. 

Riders are covered by Neuron Mobility’s third-party rider liability insurance for e‐scooters that protects and reassure riders as well as the wider community.

Reporting lost e-scooters or e-scooter misuse

Neuron is operating the trial of e-scooters in City of Ballarat. They are responsible for any issues to do with the scooters.
Neuron staff will:

  • collect e-scooters and park them at stations within the operating zone
  • replace batteries as required
  • sanitise vehicles at all touch points to ensure they are COVID safe

Neuron’s 24/7 operations team proactively rebalances over-crowded areas to nearby e-scooter deployment stations.

Contact Neuron to report any lost or found e-scooters or any other scooter-related incident, call 03 9034 9666, use their online bad parking form or email ballaratsupport@neuron.sg

About Neuron Mobility

The City of Ballarat has partnered with leading e‐scooter operator Neuron Mobility to provide e-scooters as part of the trial.

Neuron Mobility is one of Australia and New Zealand’s leading e‐scooter operators and was selected due to the company’s strong track record of partnering with councils and leadership when it comes to safety and innovation.

E-scooters and COVID-19

Neuron sanitisation teams are working around the clock to keep the e-scooters germ-free, using hospital-grade disinfectant, approved by The Australian Therapeutic Goods Administration (TGA), to kill a broad range of bacteria and viruses including COVID-19.

There are reminders in the app and we have rider and trip data that can help with contact tracing if required.