Ballarat Ambassador

  • Volunteer
  • Volunteer
  • Ballarat Information Centre
  • Volunteer positions 

  • Approximately 4 Hours per week 

  • Ballarat Information Centre 


Our Ballarat Ambassadors provide information on Ballarat to a large number of visitors each year. Their love and knowledge of the city and its rich history adds to Ballarat's reputation as a friendly, welcoming and culturally vibrant city. 

The range of activities include: 

  • Meet and greet customers, visitors and community members to the Ballarat Information Centre. 

  • “Roaming” the city centre engaging with visitors and community. 

  • Conduct tours of the city centre, highlighting significant sites of interest. 

  • Assist in the delivery of events, aiding the customer experience. 


Key Selection Criteria 

  • Passionate and knowledgeable about Ballarat 

  • Customer service focussed 

  • Contactable regularly by email – this is the way we will communicate with you 

  • Available for at least, one four-hour shift (morning or afternoon) each week for a minimum of one year 

  • Team players who love engaging with people 

  • Flexible and willing to assist with additional shifts when needed 

  • Keen to participate in ongoing learning and training 

  • Able to demonstrate a commitment to our values. 

  • Work indoors and outdoors 

  • Day time, night time and weekend opportunities available 

  • Confident speaking to groups of people 


For further information on this position, please contact Erin Vanzetta, Visitor Economy Officer, on 0417 321 328. 


The City of Ballarat is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. 


How to Apply

  • Read the Role Statement
  • Complete and sign the Application Form
  • You must address the the Key Selection Criteria for your application to be considered
  • To apply, ensure you attach all the below documents and email and include the position title in the email subject:
    • Resume
    • Covering Letter
    • Addressed Key Selection Criteria
    • Application Form

Learn about our employment details.

Equal Opportunity

The City of Ballarat is an Equal Opportunity employer committed to providing a safe and inclusive working environment that embraces and values child safety, diversity and flexibility. 

We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace.

We welcome and encourage applications from people living with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, intersex or queer. 

We support flexible and accessible working arrangements for all and are committed to ensuring that all jobs in our workforce can be performed flexibly. If you're short listed for a role and are looking for flexibility, we encourage you to start the flexible working conversation with the hiring manager to find out what options may be possible for the role you're applying for.