Bin collection at your home

Search your address to see your next bin collection

You can also visit the Digital Waste Collection Calendar where you can:

• Search your address and see your annual collection schedule
• Create a printable pdf

Call the Customer Service team on 5320 5500 or fill out the form:

Request a repair or new bin for your property

The City of Ballarat supplies bins to each property as part of our waste collection service. Bins are not delivered to a property unless it is occupied to prevent bins being stolen. The bins provided must stay at the property if you move house.

Broken or damaged bin - get your bin repaired or replaced at no cost. 

It is not recommended to make temporary repairs to your bins. Your bin will usually be repaired or replaced on your next collection day after your request. You can use your bin as usual and place it out for collection as you usually would as your bin needs to be empty and on your kerbside for repair or replacement.

Please supply the following information:

• Your name, address and contact number.
• What type or size of bin needs to be repaired. Is it your general waste, green waste, or recycling bin?
• What part of the bin is damaged? Is it a wheel, the lid, handle, pins, axles, or joins?
• How damaged is your bin? Is it unusable?

Available bins:

• Your general waste bin - 140L with a red lid
• Your recycle bin - 240L with a yellow lid
• Your green waste bin - 240L with a green lid

Contact the Customer Service team on 5320 5500 or fill out the online form:

Report a missed garbage bin

Report a missed recycle bin

Report a missed green bin

There are some reasons your bin may have not been collected on bin day:

• It wasn’t out on time for collection.
• It was too heavy for our trucks to pick up (max 70kg).
• It was overfull (i.e. there were items that were higher than the bin and they wouldn’t have been able to fit into the trucks collection area).
• The bin was not where our truck could reach it (i.e. it was behind a car).

Please have your bins placed correctly by 6am on collection days.

Correct placement:

• bin handle and wheels facing your house and the bin opening facing the road
• bins 50cm apart from each other
• do not place bins behind parked cars, near trees or other obstructions
• do not overfill or place anything on top of your bins

If you're a resident and need a skip bin delivered to your property, you will need to contact a skip bin company who will apply to us on your behalf to arrange a permit.

• Payment for the permit will be incorporated in the cost the skip bin company will charge you.
• The skip bin company must be registered with us before they can apply for a permit.
• The City of Ballarat does not provide skip bins for hire.

Call our Compliance team on 5320 5500

• Guidelines to prepare Waste Management Plans for Multi-Unit Developments
• Checklist for Waste Management Plan - Multi-unit Developments
• Template for Waste Management Plan - Multi-unit Developments 

Call the Customer Service team on 5320 5500 or submit an enquiry using eServices.