New Residents Welcome Booklet


Considering a lifestyle change? New to our city? There are many compelling reasons to choose Ballarat as your new home.

To assist in your relocation, the City of Ballarat's New Residents Welcome Booklet is a friendly guide to our vibrant city to help you quickly and easily settle into the local lifestyle.


What's in the Welcome Booklet?

The booklet provides information about key City of Ballarat and other community services, including public transport services, education, health services, waste and recycling. The booklet also includes thousands of dollars' worth of discount vouchers for more than 140 local businesses.

A few examples of local discount offers:

  • Free coffees - Ballarista Espresso Bar
  • $20 gift voucher - UFS Pharmacies
  • Free family ticket - Basketball Ballarat
  • One free wood-fired pizza - The Forge Pizzeria
  • 14 days of free classes - Fernwood Fitness


How to apply

If you're a permanent Ballarat resident who has lived in Ballarat for less than three months, you're eligible to receive a free copy of the Welcome Booklet.

Visit the City of Ballarat Customer Service Centre at The Phoenix, 25 Armstrong Street South, Ballarat.

You will need to present the following documentation to claim your booklet:

  • a signed contract of property sale, or
  • a rental agreement of at least six months

In addition, you will need either:

  • a driver's licence, or
  • photographic identification


For more information, contact the City of Ballarat Customer Service team at 5320 5500.