Senior Visitor Experience Officer (Public Programs)

  • Part time
  • Permanent
  • Salary from  $67,758 to $77,348 pro rata per annum plus 9.5% Superannuation 
  • City of Ballarat
  • Closing date for this position is Sunday, April 11, 2021 - 11:59pm
  • Permanent Part Time 0.8 EFT (This position works Thursdays to Sundays) 

  • Salary from  $67,758 to $77,348 pro rata per annum plus 9.5% Superannuation  

  • Art Gallery of Ballarat 


The Art Gallery of Ballarat is Australia’s oldest, largest and most engaging regional gallery. Housing a nationally significant collection of over 11,500 artworks and hosting more than 35 exhibitions and 200 public programs and events each year, the Gallery is a key driver of cultural tourism to the Ballarat region as well as much loved local icon.  

We are looking for a dynamic, results focused, creative person to lead a high performing team to drive exceptional customer service and manage the Front of House including the development of staff. The successful applicant will work closely with the Gallery team to deliver public programs as well as oversee the Gallery on weekends. This challenging and rewarding role provides direct visitor engagement and sales and first point of welcome for visitors to the Gallery. 

Key Selection Criteria 

  • At least 5 years’ experience in tourism and/or art gallery or museum environment.  

  • Demonstrated knowledge of and successful experience in the day-to-day running of a customer service environment.  

  • Exceptional communication skills and the ability to participate in a work culture consistent with Gallery values and being part of a cohesive and productive team.  

  • Experience in managing a computerised point of sale retail system, cash handling and reconciliation.  

  • Proven experience in coordinating public programs and events.  

  • Ability to lead a team, manage rosters, motivate staff and develop a successful team culture.  

  • With a focus on service delivery, the ability to work flexibly, cooperatively and an ability to work outside core hours as required.  


The closing date for this position is 11:59pm Sunday, 11 April 2021. 

For further information on this position, please contact Erin Padbury, Business Services Manager on 5320 5810. 

The City of Ballarat is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. 


How to Apply

  • Read the Position Description
  • Complete and sign the Application Form
  • You must address the the Key Selection Criteria for your application to be considered
  • To apply, ensure you attach all the below documents and email and include the position title in the email subject:
    • Resume
    • Covering Letter
    • Addressed Key Selection Criteria
    • Application Form

Learn about our employment details.

Equal Opportunity

The City of Ballarat is an Equal Opportunity employer committed to providing a safe and inclusive working environment that embraces and values child safety, diversity and flexibility. 

We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace.

We welcome and encourage applications from people living with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, intersex or queer. 

We support flexible and accessible working arrangements for all and are committed to ensuring that all jobs in our workforce can be performed flexibly. If you're short listed for a role and are looking for flexibility, we encourage you to start the flexible working conversation with the hiring manager to find out what options may be possible for the role you're applying for.