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ASSESSMENT

Any person considering Home Care needs to first be assessed to determine their eligibility and to identify their service requirements as a requirement of the Home and Community Care (HACC) program.

Assessment and Care Management Workers are responsible for completing assessments with clients to determine:

  • individual needs - these are comprehensively assessed
  • a tailored care plan - to ensure that a range of care and support options are considered
  • if referrals to alternative services may be suggested - with the client's consent
  • a date to review these arrangements - this is decided upon in conjunction with the client

Assessments are usually held in the client's home and take about an hour to complete.

 

 


For further information please contact:

Bob Bowler
Home Care Intake Worker 
P: +61 3 53205 629 
E: bobbowler@ballarat.vic.gov.au

Alternatively please contact:

City of Ballarat Customer Services
The Phoenix
25 Armstrong Street South
Ballarat, Vic 3350

PO Box: 655
Ballarat, Vic 3353

P: 03 5320 5500
F: 03 53334061
E: ballcity@ballarat.vic.gov.au

We are NRS-friendly

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.relayservice.com.au):

  • TTY users phone 133 677 then ask for 03 5320 5500
  • Speak and Listen users phone 1300 555 727 then ask for 03 5320 5500
  • Internet relay users connect to the NRS www.iprelay.com.au/call/index.aspx then ask for 03 5320 5500

For all general enquiries please click here.

 

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