National Relay Service


Making a National Relay Service call

National Relay Service logo If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (

TTY users phone 133 677 then ask for 03 5320 5500

Speak and Listen users phone 1300 555 727 then ask for 03 5320 5500

Internet relay users connect to the NRS then ask for 03 5320 5500

Trouble hearing? Trouble speaking? You can make contact with Council

In order to be accessible to people who are deaf or have a hearing or speech impairment, the City of Ballarat is adopting the uses of the National Relay Service.
The National Relay Service (NRS) is an Australian Government initiative that helps people with hearing and speech impairments to contact organisations or individuals by phone.

How does the National Relay Service Work?

A relay officer becomes the central link in the phone call relaying exactly what is said or typed. They stay on the line throughout each call to make sure it goes smoothly but do not change or interfere with what each person says. Each relay call is the cost of a local call. All calls are confidential and your privacy is protected by law.

With the move to promoting the uses of the NRS, Council will phase out the use of their TTY. As part of this process, Council staff from across the organisation have had the opportunity attend training. A series of training sessions were coordinated by deaf access Grampians and facilitated by the NRS' Lance Hately.

For further information about relay calls contact the NRS Helpdesk on:

Voice: 1800 555 677
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 1800 001 350