Community Satisfaction Surveys


Each year, Local Government Victoria (LGV) coordinates a state-wide Local Government Community Satisfaction Survey in every Victorian local government area. This coordinated approach allows for cost effective surveying that would not be possible if council’s commissioned surveys individually.

Participation in the state-wide Local Government Community Satisfaction Survey is optional and participating councils have a range of choices as to the content of the questionnaire and the sample size to be surveyed, depending on individual strategic and financial considerations.

The main objectives of the survey are to assess the performance of Ballarat City Council across a range of measures and to seek insight into ways to provide improved or more effective service delivery. The survey also provides City of Ballarat with a means to fulfil some of its statutory reporting requirements as well as acting as a feedback mechanism to LGV.